PRIVACY POLICY
DOCS.ONLINE
Effective date: September 23, 2025
INTRODUCTION AND SCOPE
This Docs.Online Privacy Policy (“Privacy Policy”) is delivered on behalf of Municorn Limited (“Municorn,” “we”, “us”, and “our”) and governs the Personal Data (as defined below) collected from or processed about you when you use the Docs.Online web application (“Docs.Online”, “Service”) available at https://docs.online/, allows users to create, edit, convert, sign, and manage PDF documents, including by downloading, installing, registering with, accessing or otherwise using Docs.Online (collectively referred to herein as “Use”).
We provide this Privacy Policy to explain our practices for collecting, using, processing, and disclosing the Personal Data we process about Docs.Online users (“users”, “you”, or “your”, as applicable), and to tell you about the rights you may have in relation to your Personal Data and choices you may be able to make in relation to it. By Personal Data we mean (i) information that is associated with an identified or identifiable natural person, and (ii) protected as personal data under applicable data protection laws.
Please read this Privacy Policy carefully to understand our privacy practices. We also encourage you to get acquainted with our Terms of Use to understand how we provide services to you.
By accepting this Privacy Policy, you acknowledge that you understand and agree to the processing of your Personal Data and other information as described in this Privacy Policy.
If you do not wish to have your data processed in accordance with this Privacy Policy, please refrain from using the Docs.Online.
Questions? If you have any questions about this Privacy Policy or Docs.Online, please contact us at support@docs.online. For additional contact information, please see Section 14: How to Contact Us.
U.S. State Supplements:
This Privacy Policy is designed to comply with data privacy laws across the United States, including:
If you are a resident of California, please see our California Notice at Collection and Privacy Notice, which provides detailed information about your rights and additional disclosures specific to California.
If you are a resident of Colorado, Connecticut, Virginia, Texas, Oregon, Tennessee, or any other U.S. state with privacy laws, please see our U.S. State Privacy Supplement (Non-California). The rights granted to you under these laws are also outlined in this Privacy Policy. These include:
TABLE OF CONTENTS
We may collect Personal Data from and about you:
You may provide Personal Data to us directly, or to service providers that act on our behalf, when you Use Docs.Online. The Personal Data you provide depends on which features of Docs.Online you Use and how you interact with Docs.Online.
These credentials are stored in Docs.Online to maintain your account and profile.
Sensitive information is provided solely at the user’s discretion and under their control.
In cases where sensitive data is uploaded unintentionally:
If we become aware that sensitive data has been uploaded unintentionally, we will make reasonable efforts to delete it promptly, where technically feasible.
Please note we rely on you to avoid uploading sensitive personal data (such as health information, biometric data, or data revealing racial or ethnic origin) unless it is strictly necessary for your Use of the Service. By uploading documents, you acknowledge that the decision to include sensitive information is yours, and we are not liable for any sensitive data uploaded without request or consent.
When you Use Docs.Online, we or third parties we permit to do so, may automatically collect certain information, including Personal Data, from you (this is subject to your consent where this is required by law). The information collected from you automatically when you Use Docs.Online may include:
We may use your Personal Data for a variety of purposes depending on the category of Personal Data and the way you Use and interact with the Docs.Online, including the following:
You have the right to:
We may disclose the information we process about you, including any Personal Data, as follows:
These analytics providers may include:
While payment details are exclusively processed by these providers, we may process limited metadata related to transactions. This includes transaction IDs, payment status, or non-sensitive identifiers necessary for order confirmation, fraud prevention, service continuity, and compliance with applicable legal or regulatory requirements. These activities are carried out with strict adherence to data protection laws and solely for purposes directly related to service provision.
We encourage you to review the privacy policies of Apple Pay and Stripe for comprehensive details on how your sensitive payment data is managed. For questions or further assistance, please contact our Support team at support@docs.online.
Analytics providers. When you Use Docs.Online, we and our service providers, vendors, and partners, including third parties, may use technologies to collect or receive certain information about you and/or your Use of Docs.Online. We also use third-party analytics tools like Google Firebase, AppsFlyer, and Amplitude to help us measure traffic and usage trends for Docs.Online and for other purposes. Such analytics tools collect information via third-party SDKs incorporated into Docs.Online, which includes information about the features of Docs.Online you visit or Use, your actions in Docs.Online, and information about your subscription. Such information may be used to provide content, advertising, or functionality or to measure and analyze ad performance on Docs.Online or on other websites or platforms. Third parties may also use such information for their own purposes. For the avoidance of doubt, we do not use Image Data for advertising purposes.
Interest-based Advertising. We may partner with ad networks and other ad-serving providers that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information ad networks and ad serving providers collect about your Use of Docs.Onlineover time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.
Your Choices. Most browsers and devices are configured to accept cookies and similar tracking technologies automatically. You may be able to set your browser and device options so to limit such technologies. You can visit the Digital Advertising Alliance (“DAA”) Webchoices tool at www.aboutads.info to learn more about this interest-based advertising and how to opt out of this kind of advertising by companies participating in the DAA self-regulatory program, and http://www.aboutads.info/appchoices for information on the DAA’s mobile app opt-out program. You can also opt out of receiving interest-based ads from members of the Network Advertising Initiative (“NAI”) by visiting the NAI consumer opt-out page at http://optout.networkadvertising.org/?c=1#!/. Opting out of receiving interest-based ads does not mean that you will no longer receive ads from us, but rather that the ads will not be tailored to your perceived interests.
Consumption Information (if applicable). If we receive a refund request for an in-app purchase, we may provide Apple with information about your in-app purchase activity.
This data may include:
We process this data solely to assist Apple in evaluating refund requests, ensuring compliance with applicable laws and regulations, including GDPR and CCPA. Users can withdraw their consent to this processing at any time through the app settings or by contacting us.
Users can withdraw their consent to this processing at any time by adjusting the app settings:
Open the App > Go to Settings > Analytics > Toggle Off "Share consumption
information".
For further assistance or to withdraw consent directly, users can also contact us via support@docs.online .
For users in the European Economic Area, the United Kingdom, and the United States. You can opt out of the processing of Personal Data via cookies, SDKs, and other tracking technologies by sending a request to support@docs.online .
You may find that some parts of the app may not function properly if you have refused certain tracking technologies, and you should be aware that disabling certain tracking technologies may prevent you from accessing some of our content. Your choices are typically device and browser-specific.
We honour Global Privacy Control (GPC) signals as required by U.S. and international privacy laws. GPC is a browser or device setting that allows you to control the sale or sharing of your personal data. If GPC is enabled on your device, we will process it as a valid opt-out request under applicable laws. For more information on enabling GPC, please visit globalprivacycontrol.org.
Access, modification, correction, and erasure. You can send us an email at support@docs.online to request access to, modification, correction, update, erasure or portability of any Personal Data that you have provided to us and that we have about you. You can also request deletion of your account inside the app, both for iOS and Android users. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
EEA/UK individuals. Individuals in the European Economic Area (“EEA”) and the United Kingdom (“UK”) have certain statutory rights in relation to their Personal Data including under the General Data Protection Regulation (Regulation (EU) 2016/679) (“EEA GDPR”) and the UK version of the EEA GDPR (“UK GDPR”) (collectively, the “GDPR”), including the rights specified below. You can exercise these rights by contacting us (for contact information, please see Section 14: How to Contact Us). We will do our best to accommodate your request or objection, but please note that not all rights are absolute.
Please keep in mind that we accommodate your requests free of charge. However, if your request is manifestly unfounded, excessive, or repetitive, we may charge a reasonable fee or refuse to act on the request.
Besides, in case of a vague request to exercise any of the aforementioned rights, we may engage with you in a dialogue to ask for more details if so needed to complete your request. In case this is impossible, we reserve the right to refuse to grant your request.
Following the provisions of the applicable law, we might also ask you to prove your identity (for example, by requesting your username or some other proof of your identity) in order for you to invoke the mentioned rights. This is made to ensure that no right of third parties is violated by your request, and the mentioned rights are exercised by an actual Personal Data subject or an authorized person.
Consent for Third-Party Data. If you include third-party personal data in your uploaded documents, you are responsible for obtaining the necessary consent from those individuals before sharing such data with us.
Prohibited Content and User Responsibility
By using Docs.Online, you agree not to upload any illegal, harmful, or unlawful content, including but not limited to:
Uploading such content is done at your own risk and responsibility. You are solely responsible for ensuring that the documents you upload do not contain illegal or unlawful material or content you do not have the right to share.
If we become aware of any unlawful content in the documents uploaded by users, we reserve the right to report such content to the relevant authorities for further investigation. This may include providing user-uploaded content or other relevant information to law enforcement or other regulatory bodies, as required by law.
We do not bear responsibility for any legal consequences arising from the uploading of prohibited content.
Manage your privacy rights. To enhance your experience, we provide tools to manage your privacy rights, such as:
Requests related to personal or other data. If you are an individual in the EEA or UK, we will respond to your requests without undue delay and at the latest within one month from the date we receive your request. If your request is complex or if we receive a large number of requests, we may extend this period by an additional two months. In such cases, we will inform you of the extension and the reasons for the delay within the initial one-month period.
In any other case, we will process your requests related to personal data within 45 days from the date we receive them. If additional time is required due to complexity or volume of requests, we may extend this period by an additional 45 days. In such cases, we will notify you within the initial 45-day period.
You may submit your request by contacting us at support@docs.online or through the privacy settings.
If you are using Docs.Online you may receive electronic communications from us (e.g., by posting in-app notices in Docs.Online, push notifications or emails). We send some of these communications to you, such as those related to your subscriptions, technical and security notices and updates to the Privacy Policy and Terms of Use, where necessary to perform our contract with you to provide Docs.Online or otherwise based on our legitimate interest in contacting you.
If required by law, we will ask for your consent to send you promotional and marketing emails, in-app communications and push notifications about new products, features or offers from Docs.Online.
Marketing & Promotional Emails. If you wish to opt-out of our promotional and marketing emails, you can do so by following the opt-out links in any marketing email sent to you or by contacting us at support@docs.online .
Push Notifications. If you wish to opt out of push notifications, you can do so through your mobile device settings by tapping “Settings” -> “Notifications” -> Choose Docs.Online - > press the toggle to allow or forbid push notifications from the app.
We use reasonable and appropriate information security safeguards to keep your Personal Data secure and to protect it against accidental loss and unauthorized access, use, alteration and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we take measures to do our best to protect your Personal Data, we cannot guarantee the security of the collected information transmitted to or through Docs.Online or an absolute guarantee that such information may not be accessed, disclosed, altered, or destroyed.
Any transmission of your Personal Data is at your own risk. We are not responsible for the circumvention of security measures contained in Docs.Online. Please understand that there is no ideal technology or measure to maintain 100% security.
The safety and security of your information also depend on you. For instance, we are not responsible for how you choose to share the photos or other information processed in your Docs.Online account, such as via social media services. We are not responsible for the functionality, privacy, or security measures of any other organization.
While Municorn Limited is not a covered entity or a business associate under the U.S. Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we voluntarily adopt safeguards and security practices aligned with the HIPAA Security Rule to help protect personal and sensitive health-related data that may be shared through the Docs.Online.
If you believe your data has been compromised, please contact us immediately at support@docs.online .
We generally retain most of your Personal Data until you delete your Docs.Online account or as otherwise required by law.
Specific retention periods include:
You may request account deletion by contacting support@docs.online .
Even if we delete some or all of your Personal Data, we may continue to retain and use anonymized data previously collected that can no longer be used for personal identification.
Certain of our service providers are incorporated in the United States. Accordingly, your Personal Data may be transferred to and stored in the United States. Where we transfer Personal Data to organizations in the United States that are certified under the EU–U.S. Data Privacy Framework, such transfers rely on the European Commission’s adequacy decision.
Where required under the EEA GDPR, in case of transfers of personal data from the EEA to countries outside the EEA, where we cannot rely on adequacy decisions adopted by the European Commission (for more information, please see here) we ensure appropriate safeguards are in place to guarantee the continued protection of your personal data, particularly by signing the Standard Contractual Clauses of the European Commission (article 46(2)(c) GDPR). For more information on these Standard Contractual Clauses, please see here.
Where required under the UK GDPR, in case of transfers of personal data to countries outside the United Kingdom, we ensure appropriate safeguards are in place to guarantee the continued protection of your personal data, particularly by signing the UK Addendum to the EU Standard Contractual Clauses or the UK International Data Transfer Agreement, whichever is more appropriate in the given situation. For more information on the UK Addendum and the UK International Data Transfer Agreement, please see here. We may also guarantee the protection of your personal data by relying on adequacy decisions adopted or approved by the authorities in the United Kingdom.
Azure servers’ usage. As to the location of our servers, we use Azure servers located in the USA for Docs.Online operation and Google LLC multiregional servers locations, while our analytics operations are processed both on the servers provided by Azure and by Google LLC.
General age limitation. Docs.Online is not intended for or directed at children under 13, and we do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to Use Docs.Online. If you are under 13, do not: (i) Use or provide any information in Docs.Online or through any of its features, or (ii) provide any information about yourself to us, including your name, address, telephone number or email address. If you are a parent or guardian and believe we have collected information from your child who is under the age of 13, please contact us at support@docs.online .
If we discover that we have collected data from a child under the applicable age without verifiable parental consent, we will promptly delete that information and take steps to prevent further access to the Docs.Online.
Age limitation for EEA and/or UK individuals. You must be at least 16 years old in order to Use Docs.Online. We do not allow Use of Docs.Online by EEA and/or UK individuals younger than 16 years old. If you are aware of anyone younger than 16 Using Docs.Online, please contact us (for contact information, please see Section 14: How to Contact Us), and we will take the required steps to delete the information provided by such persons.
We are not responsible for the practices employed by any websites or services linked to or from Docs.Online, including the information or content contained within them. Where we have a link to a website or service, linked to or from Docs.Online, we encourage you to read the privacy policy stated on that website or service before providing information on or through it.
General contact details. Should you have any questions about this Privacy Policy or Docs.Online, please contact us via email at support@docs.online .
Data protection officer. If you are an individual in the EEA or the UK and you wish to exercise your rights under Section 7, or you have any questions about this Privacy Policy or Docs.Online, you can contact our Data Protection Officer via email at support@docs.online.
The date this Privacy Policy was last revised is indicated at the top of the page. We may modify or update this Privacy Policy from time to time. Some changes do not require your consent. However, if we determine that the changes may pose a risk to your rights and freedoms, we will ask for your consent to those changes separately from this Privacy Policy.