BILLING AND REFUND POLICY
DOCS.ONLINE

Effective date: September 29, 2025

Municorn Limited (“Municorn”, “we” or “us”) operates Docs.Online website (https://docs.online/), and all related services, features and content offered by Municorn (the “Docs.Online”, “Service”). We established this Billing and Refund Policy to prevent misunderstandings and disputes with our users ("You" or "User").

By using and/or otherwise accessing the Services or App provided by Municorn you confirm that you have read, understood, accept and agree to follow the Billing and Refund Policy.

1. BILLING POLICY

We provide our Service on a subscription basis.

• Billing Cycle. You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set on a time period, depending on the type of subscription plan you select when purchasing a subscription.
• Subscription packages. If you decide to subscribe, you need only choose one of the subscription packages. Whichever package you choose, keep in mind that the availability of different subscription plans may vary by location. Please note that we reserve the right to offer promotions on packages from time to time.
• Payment method. We use Stripe to process payments. When you subscribe, your payment will integrate be processed through Stripe. You shall provide us with accurate and complete billing information including full name, address, state, zip code, telephone number.

Please note that the payment account details are stored by Stripe, not by us. By submitting such payment information, you automatically authorize us to charge all subscription fees incurred through your account to any such payment instruments. You acknowledge that different payment providers occasionally might need more business days to review your payment. Because of this, you agree to any transactions that might be delayed by the review procedure.

• Fee Changes. Municorn Ltd., in its sole discretion and at any time, may modify the subscription fees for the subscriptions. Any subscription fee change will become effective at the end of the then-current Billing Cycle. Municorn Ltd. will provide you with reasonable prior notice of any change in subscription fees to give you an opportunity to terminate your subscription before such change becomes effective. Your continued use of the Service after the subscription fee change comes into effect constitutes your agreement to pay the modified subscription fee amount.
• Automatic Renewal. Your   payment   to   Docs.Online   or   the   third   party   through
  which you purchased the subscription will automatically renew at the end of the applicable subscription period (Billing Cycle). You should cancel your subscription or free trial (if applicable) before it renews to avoid the billing of the fees for the next subscription period. To comply with the FTC's Click-to-Cancel Rule, we ensure that cancelling your subscription is as simple as signing up. You can cancel the renewal   of your subscription at any time by following these instructions in your Stripe account:
  Open Settings > Click your Avatar > Navigate to Settings > Click Cancel Subscription > A confirmation form appears > click again Cancel Subscription > Fill in short feedback form > Click Submit > Subscription is cancelled.
• For any questions or assistance with the cancellation process, contact our Support team at  support@docs.online. Please provide the information we need to identify you, such as your name, email address, or other contact details.
• If you cancel your subscription, the Company requires a reasonable amount of time to process the action. Please note that cancellation of your paid subscriptions does not remove your profile from our Services.

2. REFUND POLICY

You acknowledge and agree that the submission of a refund request does not guarantee that your request will be approved. Moreover, we reserve the right to cancel your order without any refund, or decline any refund request, if we suspect that you have or are engaged in, or have in any way been involved in, fraudulent or illegal activity.

Subscriptions Purchased via our Website

If you are not satisfied with the Service, you may request a refund under the following conditions: 

• Usage-based refund policy. Our refund policy is based on whether the core functionality of the Service has already been used. If the user has not used the Service (i.e., has not edited any document), a refund may be issued for the current billing period. If the user has scanned one or more documents, the service is considered to have been fully or partially rendered, and no refund will be granted. However, if you have used the Service but were not satisfied with its functionality, please contact us to discuss your case.
• Refund window. Refund requests may only be submitted during an active subscription period. If the user has not used the app, we may offer a refund only for the current billing period (weekly, monthly, annual subscription). Please note that if the subscription has already expired, no refund will be issued.
• Eligibility. Refunds are only available for first-time purchases. Renewals and subsequent charges are non-refundable.
• Submit a refund request. To request a refund, you can email us support@docs.online or open a chat with our support team via the Contact Support in the Service or on our website.
• Refund process. Once we receive your request, we will notify you regarding the approval status. If approved, the refund will be processed to your original payment method within 14 business days.
• Verification process. To comply with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we may request verification documents such as identification, proof of payment, or other supporting information before processing a refund.

Important Notes:

• To prevent renewal charges, cancel your subscription at least 24 hours before the renewal date.
• We reserve the right to deny refunds if we believe the refund policy is being misused or if we suspect fraud or other misconduct.

3. EU / UK NOTE: THE RIGHT OF WITHDRAWAL

Right of withdrawal:

For customers in the European Union (EU), United Kingdom (UK), Switzerland you have the statutory right to withdraw from your purchase under certain conditions. The following details explain how to exercise this right:

• Withdrawal period. You have the right to withdraw from your purchase agreement within 14 calendar days without providing any reason. This period expires 14 calendar days after the purchase date.
• Exercising the right of withdrawal.

To withdraw from your purchase, you must send us an unequivocal statement (e.g., an email or letter) before the withdrawal period expires.

Email: support@docs.online

Mailing address: Municorn Ltd., Zinas Kanther 26, Agia Triada, 3035 Limassol, Cyprus

• Exceptions to the right of withdrawal. You will lose your right of withdrawal once the service has been fully performed and if the performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.

4. US NOTE

We comply with applicable U.S. federal and state consumer protection laws, including enhanced rights in certain states. The following outlines your rights and our refund practices for subscribers in the United States.

• 3-Day cooling-off period. If you reside in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, or Wisconsin, you may cancel your subscription before midnight on the third business day after the date you subscribed, without penalty or obligation.

To exercise this right, you must send us a clear cancellation request (e.g., by email) before the deadline.

Email: support@docs.online

Mailing Address: Municorn Ltd., Zinas Kanther 26, Agia Triada, 3035 Limassol, Cyprus

• Refund in case of death or disability. If you pass away during the subscription period, your estate is entitled to a prorated refund for the unused portion of your subscription. If you become medically disabled and unable to use the Service, you may also request a partial refund for the remaining time on your subscription by submitting medical documentation and a refund request to the contacts.

Email: support@docs.online

Mailing Address: Municorn Ltd., Zinas Kanther 26, Agia Triada, 3035 Limassol, Cyprus

To exercise this right, you shall send us a clear cancellation request (e.g., by email) before the deadline.

5. NON-REFUNDABLE ITEMS

The following items are non-refundable:

• Lifetime subscriptions (if applicable).
• You have expressly consented to the immediate provision of the service (e.g., access to premium features), acknowledging that you forfeit the withdrawal right.

5. MISCELLANEOUS

• User responsibility for fees. Any transaction fees related to refunds (e.g., bank processing fees) will be borne by the user and deducted from the final refund amount.
• Amendment of policy. This Billing and Refund Policy may be updated from time to time in accordance with legal and regulatory changes. Continued use of the Service after changes are implemented constitutes acceptance of the revised Billing and Refund Policy.

6. CONTACT US

If you have any questions about this Billing and Refund Policy, please contact us:

Email: support@docs.online

Mailing Address: Municorn Ltd., Zinas Kanther 26, Agia Triada, 3035 Limassol, Cyprus